TERMS AND CONDITIONS

Consumer Information

Right of Withdrawal for Consumers

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According to Section 8:1(1) Point 3 of the Civil Code (Ptk.), only natural persons acting outside their trade, profession, or business activities qualify as consumers. Therefore, legal entities cannot exercise the right of withdrawal without justification.

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Under Government Decree 45/2014 (II.26.) Section 20, the consumer is entitled to withdraw from the contract without justification. This right can be exercised in the following cases:

a) For the purchase of goods:

• aa) From the date the consumer (or a third party designated by the consumer, other than the carrier) receives the goods.

• ab) If multiple goods were purchased and delivered at different times, the withdrawal period starts from the delivery of the last item.

The withdrawal period is 14 calendar days from the date of receipt.

• The consumer may also exercise their right of withdrawal during the period between the contract's conclusion and the receipt of the goods.

• If the consumer made an offer to conclude the contract, they have the right to withdraw the offer before the contract is finalized, thereby terminating any contractual obligation.

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If the Seller has not provided information regarding the withdrawal period and conditions (including Section 22 of the Government Decree and the model withdrawal form in Appendix 2), the withdrawal period is extended by 12 months.

• If the Seller provides the necessary information within 12 months after the original withdrawal period has expired, the consumer's right of withdrawal will expire 14 days after the information is received.

 

Exercising the Right of Withdrawal

The consumer may exercise the right of withdrawal:

• By making an explicit statement

• By using the withdrawal form, which is available for download on the website.

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Validity of the Withdrawal Declaration

• The withdrawal is considered valid if the consumer sends the declaration within the deadline.

• For written withdrawal, it is sufficient to send the declaration within the withdrawal period.

• The consumer is responsible for proving that they exercised their right of withdrawal in accordance with these conditions.

• Upon receiving the consumer’s withdrawal declaration, the Seller must confirm receipt on an electronic data carrier.

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Seller’s Obligations in Case of Consumer Withdrawal

Refund Obligation

• If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II.26.), the Seller must refund all amounts paid by the consumer within 14 days of receiving the withdrawal declaration.

• The refund includes delivery costs, but does not include extra costs incurred if the consumer chose a more expensive delivery method than the standard option.

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Refund Method

• The refund will be processed using the same payment method as the original transaction.

• If the consumer agrees, the Seller may use an alternative payment method, but no additional fees may be charged to the consumer.

• The Seller is not responsible for delays caused by an incorrect or incomplete bank account number or postal address provided by the consumer.

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Additional Costs

• If the consumer explicitly chooses a more expensive shipping option than the least expensive standard method, the Seller is not required to refund the additional cost.

• In this case, the refund is limited to the general shipping fee applicable to the order.

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Right of Retention

• The Seller may withhold the refund until:

  • The consumer returns the goods, or

  • The consumer provides clear proof that they have returned the goods.

• The earlier of these two dates will be considered for the refund.

• Cash-on-delivery (COD) or postage-due returns will not be accepted.

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Consumer Obligations in Case of Withdrawal or Termination

Returning the Goods

• If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II.26.), they must return the goods without delay, but no later than 14 days after notifying the Seller of the withdrawal.

• The return deadline is met if the consumer sends the goods before the 14-day period expires.

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Cost of Returning the Goods

• The consumer bears the direct cost of returning the goods.

• The return address will be provided by the Seller.

• If the Seller has a physical store, the consumer may return the goods in person if they exercise their right of withdrawal in-store.

• If the consumer terminates a service contract after performance has begun, they must pay the proportional cost of the service provided up to that point.

• If the consumer proves that the calculated amount is excessive, the refund will be adjusted based on the market value of the services rendered.

• Cash-on-delivery (COD) or postage-due packages will not be accepted.

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Consumer Liability for Depreciation

• The consumer is liable for any decrease in value resulting from use beyond what is necessary to determine the product’s nature, characteristics, and functionality.

• If the right of withdrawal does not apply to certain products or is only conditionally allowed, the Buyer cannot use the product for testing purposes.

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Cases Where the Right of Withdrawal Does Not Apply

The Seller explicitly informs the Buyer that withdrawal rights cannot be exercised in the following cases, as specified in Section 29(1) of Government Decree 45/2014 (II.26.):

1. After full completion of a service—if the contract creates a payment obligation for the consumer and:

   • Performance began with the consumer's explicit prior consent.

   • The consumer acknowledged that withdrawal rights are lost once the service is fully performed.

2. Products or services where the price depends on financial market fluctuations beyond the Seller’s control.

3. Custom-made or personalized goods, specifically:

   • Goods manufactured based on the consumer’s instructions or explicit request.

   • Goods clearly tailored to the consumer’s specifications.

4. Perishable or short-shelf-life goods.

5. Sealed goods that cannot be returned after opening due to health or hygiene reasons.

6. Goods that, due to their nature, become inseparably mixed with other products after delivery.

7. Alcoholic beverages:

   • If the price depends on market fluctuations beyond the Seller’s control.

   • If the contract was concluded with a delivery date beyond 30 days from the purchase.

8. Urgent repair or maintenance services, where the business visits the consumer at their request.

9. Sealed audio or video recordings and software, if the consumer opens the packaging after delivery.

10. Newspapers, magazines, or periodicals, except for subscription contracts.

11. Contracts concluded via public auction.

12. Contracts for accommodation services, transportation, car rental, catering, or leisure activities, if the contract specifies a fixed performance date or period.

13. Digitally provided content not delivered on a physical medium:

    • If the Seller began performance with the consumer’s explicit prior consent.

    • The consumer acknowledged that they would lose their withdrawal right upon service commencement.

    • The Seller provided confirmation of this agreement to the consumer.

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Consumer Information on Product and Conformity Warranties for Consumer Contracts

This section of the Consumer Information is based on Section 11(5) of Government Decree 45/2014 (II.26.) and considers Annex 3 of the same decree.

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This consumer information applies only to consumers. Separate rules apply to buyers who do not qualify as consumers.

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Requirements for Conformity in Consumer Contracts

General Requirements for the Sale of Goods and Goods Containing Digital Elements

• The goods and their delivery must comply with the requirements of Government Decree 373/2021 (VI.30.) at the time of fulfillment.

• For a product to be considered contractually conforming, it must:

  • Match the description, quantity, quality, and type specified in the contract.

  • Possess the functionality, compatibility, and interoperability defined in the contract.

  • Be suitable for the specific purpose that the consumer communicated to the Seller before the contract was made, provided the Seller accepted this purpose.

  • Include all accessories and manuals (such as installation and setup instructions and customer support), as specified in the contract.

  • Provide any updates agreed upon in the contract.

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Additionally, the product must:

• Be suitable for the typical purposes of similar goods, as determined by laws, technical standards, or recognized industry codes of conduct.

• Have the expected quality, performance, and durability based on:

  • Functionality

  • Compatibility

  • Accessibility

  • Continuity

  • Safety

  • Public statements made by the Seller, manufacturer, or distributors (e.g., in advertisements or labeling).

• Come with standard accessories and instructions that consumers reasonably expect, including packaging and setup guidance.

• Match the sample or model presented before purchase.

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The product does not need to comply with public statements if the Seller proves that:

• The Seller was unaware of the statement and was not required to know it.

• The statement was corrected before the contract was concluded.

• The statement did not influence the consumer’s purchase decision.

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Defective Performance in a Sales Contract

The Seller is responsible for defective performance if the defect arises due to improper installation, provided that:

a) Installation was part of the sales contract and was performed by the Seller or under the Seller’s responsibility.
b) The consumer was required to perform the installation, but improper installation resulted from incorrect installation instructions provided by the Seller or the digital content/service provider (for goods containing digital elements).

• If the contract specifies that the Seller is responsible for installation, the contract is considered fulfilled only when installation is completed.

• For goods containing digital elements, if the contract includes a continuous digital content/service for a specified period, the Seller is responsible for digital-related defects that:

  • Appear within two years of the product's delivery, if the digital service duration is less than two years.

  • Occur at any point during the agreed-upon service period, if the digital service extends beyond two years.

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Conformity Requirements for Goods Containing Digital Elements

For products containing digital elements, the Seller must ensure that:

• The consumer receives notifications about necessary digital content or service updates, including security updates.

• The consumer actually receives and can install these updates to maintain product conformity.

Obligations of the Seller Regarding Updates for Digital Goods and Services

If the sales contract involves digital content or digital services, the Seller must provide updates:

• For one-time digital content or service delivery:

  • Updates must be provided for a reasonable period, based on the nature and purpose of the goods, the individual circumstances, and the nature of the contract.

• For continuous digital content or service delivery:

  • If the service duration is up to two years, updates must be provided for the entire two-year period from delivery.

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Consumer Responsibility for Updates

If the consumer fails to install updates within a reasonable time, the Seller is not liable for defects caused solely by the absence of the update, provided that:
a) The Seller notified the consumer about the update availability and the consequences of not installing it.
b) The failure or incorrect installation of the update was not caused by incomplete installation instructions provided by the Seller.

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If, at the time of purchase, the consumer was specifically informed that the product deviates from standard requirements and explicitly accepted the deviation, the Seller is not considered to have delivered a defective product.

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Requirements for Digital Content Sales Under Consumer Contracts

• The Seller is responsible for delivering the digital content to the consumer.

• Unless otherwise agreed, the Seller must provide the most up-to-date version available at the time of contract formation, without undue delay.

• The service is considered fulfilled when the digital content or a means to access or download it has been delivered to:

  • The consumer, or

  • A physical or virtual device chosen by the consumer for that purpose.

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The Seller must notify consumers about updates, including security updates, necessary to maintain the conformity of the digital content or service and ensure they receive these updates.

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If the contract specifies continuous digital content or service provision, conformity must be maintained throughout the entire contract duration.

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Consumer Responsibility for Digital Content Updates

• If the consumer fails to install the updates provided by the Seller within a reasonable time, the Seller is not liable for defects arising solely due to missing updates, provided that:

  • The Seller notified the consumer about the update availability and the consequences of not installing it.

  • The failure or incorrect installation was not caused by missing or incorrect installation instructions from the Seller.

• If the consumer was informed at the time of purchase that the digital content deviates from standard requirements and explicitly accepted the deviation, the Seller is not liable for non-conformity.

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Defective Performance in Digital Content Services

The Seller is considered to have performed defectively if:

• The digital content was improperly integrated into the consumer’s system, and:

  • The integration was performed by the Seller or under the Seller’s responsibility.

  • The consumer had to perform the integration, but incorrect integration was caused by insufficient installation instructions provided by the Seller.

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If the contract provides continuous digital content or service provision, the Seller is responsible for any defect occurring during the contract duration.

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For one-time digital content delivery or a series of separate service acts, it is presumed that any defect detected within one year of delivery already existed at the time of fulfillment, unless proven otherwise.

The Seller is not liable for defects if they prove that:

• The consumer’s digital environment was incompatible with the digital content or service's technical requirements.

• The consumer was clearly and understandably informed about this incompatibility before the contract was concluded.

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Consumer's Obligation to Cooperate with the Seller

The consumer must cooperate with the Seller to allow the Seller to determine, using the least intrusive and technically available methods, whether a defect is caused by the consumer's digital environment.

• If the consumer fails to cooperate despite being clearly informed before contract formation about this obligation, then:

  • The consumer must prove that any defect detected within one year of delivery already existed at the time of fulfillment.

  • If the defect appears during the contractual service period, the consumer must prove that the service was not in conformity during the period in which it was supposed to be provided.

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Warranty for Defective Performance

When Can You Claim a Warranty for Defective Performance?

• If the Seller fails to perform correctly, you can assert a warranty claim against the Seller in accordance with the Civil Code and Government Decree 373/2021 (VI.30.) for consumer contracts.

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What Rights Do You Have Under This Warranty?

• You may choose from the following warranty claims:

  • Repair or replacement, unless the chosen remedy is impossible or would impose a disproportionate additional cost on the Seller.

  • If repair or replacement is not possible, you may:

    • Request a proportional price reduction, or

    • Cancel the contract as a last resort.

• You may switch to a different warranty claim, but you must cover the cost of the change unless it was justified or caused by the Seller.

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Defects Presumed to Exist at the Time of Delivery

• In consumer contracts, any defect discovered within one year of delivery is presumed to have already existed at the time of delivery, unless the assumption is incompatible with the nature of the product or defect.

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Special Rules for Used Goods

• Different warranty and liability rules apply to used goods.

• Used goods may still qualify as defectively delivered, but the Buyer must consider:

  • Reasonable expectations regarding defects due to wear and tear.

  • The expected decrease in quality over time—used goods cannot be expected to match the quality of new ones.

  • Only defects beyond normal wear and tear can be subject to warranty claims.

• If the consumer was informed about a defect at the time of purchase, the Seller is not liable for that known defect.

 

Seller’s Right to Refuse Conformity Correction

• The Seller may refuse to bring the product into conformity if:

  • Repair or replacement is impossible, or

  • It would impose disproportionate additional costs on the Seller.

• Factors considered include:

  • The value of the product in non-defective condition.

  • The severity of the defect.

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Consumer's Right to Price Reduction or Contract Termination

The consumer may demand a proportional price reduction or terminate the contract if:

1. The Seller:

   • Did not repair or replace the product.

   • Failed to meet the following obligations when carrying out repair or replacement:

     • Cover the return costs of the defective product.

     • Remove and reinstall the product if necessary (at no additional cost).

2. The Seller denied responsibility for making the product conform.

3. Repeated defects occurred, even after attempts to fix them.

4. The defect is so severe that it warrants an immediate price reduction or contract termination.

5. The Seller:

   • Did not agree to make the product conform.

   • Clearly cannot repair or replace it within a reasonable timeframe or without causing significant inconvenience to the consumer.

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Burden of Proof in Case of Contract Termination

• If the consumer cancels the contract due to defective performance, the Seller must prove that the defect is insignificant.

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Consumer's Right to Withhold Payment

• The consumer may withhold any remaining payment—fully or partially—until the Seller meets their obligations regarding product conformity and warranty claims.

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General Rules for Repair or Replacement

• The Seller must cover the return costs of a replaced product.

• If repair or replacement requires removing an installed product, the Seller must:

  • Remove and reinstall the product at no additional cost, or

  • Cover the costs of removal and reinstallation.

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Deadline for Repair or Replacement

• The reasonable timeframe for repair or replacement starts when the consumer notifies the Seller of the defect.

• The consumer must make the defective product available to the Seller for repair or replacement.

 

Proportional Price Reduction

• A price reduction is proportional if it reflects the difference between the product’s value in defect-free condition and its actual value as received by the consumer.

 

Consumer Rights Regarding Contract Termination and Warranties

Right to Terminate a Sales Contract Due to Defective Performance

• Consumers may terminate the sales contract by sending a clear statement to the Seller expressing their decision to terminate the contract.

• If the defect affects only part of the goods, the consumer may terminate the contract only for that defective part. However, if keeping the remaining goods is not reasonable, the consumer may terminate the contract for all items purchased together.

• In case of full or partial contract termination:

  • The consumer must return the affected goods to the Seller at the Seller’s expense.

  • The Seller must refund the purchase price without delay after receiving the returned goods or proof of return.

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Time Limits for Warranty Claims

• Consumers must report defects as soon as they are discovered.

• If a defect is reported within two months of discovery, it is considered reported without delay.

• Warranty claims must be made within two years from the date of delivery. After this period, claims cannot be enforced.

• The limitation period does not include the time during which the product cannot be used due to repairs.

• If a product or part is repaired or replaced, the limitation period restarts for the repaired/replaced part.

• For used goods, a shorter limitation period may be agreed upon, but not less than one year.

 

Enforcing a Warranty Claim

• Warranty claims must be made against the Seller.

• Within one year of delivery, the consumer only needs to report the defect.

• After one year, the consumer must prove that the defect existed at the time of delivery.

 

Product Warranty

When Can You Use Product Warranty Rights?

• If the defective product is a movable good, the consumer may choose between:

  • Warranty for defective performance (kellékszavatosság) against the Seller, or

  • Product warranty (termékszavatosság) against the manufacturer or distributor.

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Consumer Rights Under Product Warranty

• The consumer may request repair or replacement of the defective product.

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When Is a Product Considered Defective?

• A product is defective if:

  • It does not meet the quality standards in force at the time of sale.

  • It does not match the manufacturer’s description.

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Time Limits for Product Warranty Claims

• Consumers can enforce product warranty claims within two years from the date the product was placed on the market by the manufacturer.

• After this period, the right to claim expires.

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Who Can Be Held Responsible?

• The product warranty claim can be made against the manufacturer or distributor.

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Proof Required for a Product Warranty Claim

• The consumer must prove that the defect existed at the time of manufacture or market release.

Manufacturer’s Exemption from Product Warranty

The manufacturer is not liable if they can prove that:

1. The product was not produced or sold as part of their business activities.

2. The defect was not detectable based on the scientific and technical knowledge available at the time of sale.

3. The defect resulted from compliance with a legal or regulatory requirement.

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The manufacturer only needs to prove one of these conditions to be exempt from liability.

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Combination of Warranty and Product Warranty Claims

• Consumers may pursue both a warranty claim against the Seller and a product warranty claim against the manufacturer for the same defect.

• If the consumer successfully enforces a product warranty claim, any further warranty claims for the replaced or repaired parts must be directed at the manufacturer.

 

Warranty Rights for Consumers

When Can You Exercise Your Warranty Rights?

Under Government Decree 151/2003 (IX.22.), the Seller is obligated to provide a warranty for new durable consumer goods listed in Annex 1 of Decree 10/2024 (VI.28.), including technical devices, tools, and machines, as well as their accessories and components.

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Warranty Documentation & Proof of Purchase

• Warranty rights can be enforced with a warranty certificate.

• The return of the original packaging cannot be required to exercise warranty rights.

• If the warranty certificate is not provided, proof of purchase (invoice or receipt) is sufficient to validate the warranty.

• The Seller may also offer voluntary (extra) warranties, in which case a warranty statement must be provided to the consumer.

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Required Elements of a Warranty Statement

The warranty statement must include:

1. A clear declaration that the consumer has legal rights under statutory warranty laws, which are unaffected by this warranty.

2. The name and address of the warrantor (Seller or manufacturer).

3. The procedure for enforcing the warranty.

4. A description of the product covered by the warranty.

5. The conditions of the warranty.

6. The purchase price of the product.

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Consumer Rights and Warranty Periods

What Are Your Rights Under Warranty?

Consumers can demand:

• Repair or replacement of the defective product.

• Price reduction in applicable cases.

• Contract termination (refund), if:

  • The Seller refuses to repair or replace the product.

  • Repair or replacement cannot be completed within a reasonable timeframe.

  • The consumer loses interest in repair/replacement due to delays.

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Where Can You Enforce a Warranty Claim?

Consumers may submit a warranty claim at:

• The Seller’s headquarters, branch, or service point.

• Authorized repair services listed on the warranty certificate.

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Warranty Periods Based on Purchase Price

Price Range - Warranty Period

10,000 – 250,000 HUF - 2 years

Above 250,000 HUF - 3 years

• These time limits are strictly binding.

• If a product is repaired, the warranty extends for the duration of the repair period.

• The warranty period starts from the date of product handover or, if installation is performed by the Seller, from the date of installation.

• If the consumer delays installation for more than six months, the warranty period starts from the date of delivery.

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Rules for Processing Warranty Claims

Repair Process

• The Seller must attempt to repair the product within 15 days.

• If repairs exceed 15 days, the Seller must inform the consumer about the expected timeline.

• If the product cannot be repaired upon first inspection, the Seller must replace it within 8 days.

• If replacement is not possible, the Seller must refund the purchase price within 8 days.

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If Repair Exceeds 30 Days

If the Seller cannot repair the product within 30 days, the consumer may:

1. Accept a later repair date (if agreed upon).

2. Demand a replacement within 8 days after the 30-day repair deadline.

3. Request a full refund if replacement is not possible (to be processed within 8 days).

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If a Product Fails Four Times

If the product fails for the fourth time within the warranty period, the Seller must:

• Replace the product within 8 days.

• If replacement is not possible, issue a full refund within 8 days.

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Special Warranty Conditions for Large or Fixed-Installation Products

• If the product is fixed, weighs over 10 kg, or is not transportable by public transit, repairs must be done at the installation site.

• If on-site repair is not possible, the Seller must cover transportation costs.

 

Exceptions from Warranty

The regulations outlined under the section “Rules for Handling Warranty Claims” do not apply to electric bicycles, electric scooters, ATVs, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, or motorized watercraft.

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However, for these Goods, the Seller must still strive to fulfill the repair request within 15 days.
If the repair or replacement takes longer than fifteen days, the Seller is obligated to inform the Buyer about the expected duration of the repair or replacement.

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How Does Warranty Relate to Other Warranty Rights?

Warranty applies alongside statutory warranty rights (product warranty and implied warranty). The fundamental difference between general warranty rights and warranty is that under warranty, the burden of proof is more favorable for the consumer.

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The Seller’s voluntary warranty commitment during the mandatory warranty period cannot include terms that are more disadvantageous to the consumer than the rights guaranteed by the mandatory warranty regulations. However, after this period, the conditions of the voluntary warranty can be freely determined. Nevertheless, even in this case, the warranty cannot affect the consumer’s legal rights, including those based on the implied warranty.

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Replacement Request Within Three Business Days

The right to request a replacement within three business days applies to online store purchases as well. This right can be exercised for new durable consumer goods, meaning that if a consumer asserts their replacement request within three business days, the Seller must interpret this as evidence that the item was defective at the time of sale and must replace it without further conditions.

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When Is the Seller Exempt from Warranty Obligations?

The Seller is exempt from warranty obligations only if they can prove that the defect originated after the completion of the transaction.

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Please note that you may assert both an implied warranty and a warranty claim, as well as a product warranty and a warranty claim simultaneously and in parallel for the same defect. However, if you have successfully enforced a claim due to defective performance (e.g., the business replaced the product), you cannot assert another claim for the same defect based on a different legal basis.

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Information on Product and Implied Warranty for Buyers Who Are Not Consumers

General Rules of Implied Warranty Rights

A Buyer who is not considered a consumer may choose from the following implied warranty claims:

• They may request a repair or replacement unless fulfilling the chosen request is impossible or would involve disproportionate additional costs for the Seller compared to fulfilling another claim.

• If repair or replacement is not requested or cannot be requested, the Buyer may demand a proportionate price reduction, repair the defect at the Seller’s expense or have it repaired by another party, or—ultimately—withdraw from the contract.

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The Buyer may switch from one implied warranty right to another, but they must bear the cost of the switch unless it was justified or initiated by the Seller.

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For used Goods, warranty and implied warranty rights differ from general rules. Defective performance can still be claimed for used Goods, but it is important to consider the circumstances under which the Buyer could reasonably expect certain defects. Due to wear and tear, defects may occur more frequently, and it cannot be assumed that a used product will have the same quality as a newly purchased one. Based on this, the Buyer can only enforce warranty claims for deficiencies beyond the usual wear and tear of the used product. If the Buyer, who qualifies as a Consumer, was informed about a defect at the time of purchase, the Service Provider bears no responsibility for the known defect.

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For buyers who are not considered consumers, the statute of limitations for enforcing implied warranty claims is one year, starting from the date of performance (delivery).

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Product Warranty and Warranty

Product warranty and mandatory warranty apply only to buyers who qualify as consumers.
If the Seller provides a voluntary warranty for a specific item, this will be indicated separately at the time of purchase.

If the manufacturer offers a warranty that also covers buyers who are not considered consumers, this warranty must be claimed directly from the manufacturer.